Company Overview:

Our client is a well-capitalized, vertically integrated commercial real estate investment firm with a multi-billion-dollar portfolio of neighborhood retail and mixed-use assets across high-growth U.S. markets. The firm is known for its strategic approach, collaborative team, and high-quality portfolio, and it is driven to make a positive impact within the communities it serves.

The firm recently launched a new in-house property management platform to directly operate its national portfolio, replacing third-party managers. The platform is growing quickly as it takes over properties and is built on three pillars: people first (real work-life balance, rotating on-call, and automation of routine back-office work), hospitality (a major investment in tenant and customer experience), and technology that makes the job easier.

Position Description:

Our client is hiring a Property Manager to lead its growing Atlanta retail portfolio, which includes street retail, a grocery-anchored shopping center, a mixed-use retail and office project, a neighborhood center north of the city, and lifestyle centers, including one being repositioned. The Property Manager will own tenant experience, financial performance, and day-to-day operations across the portfolio, bring each center to life through a hospitality-first approach, and work side by side with the Atlanta Office Property Manager from the firm’s Atlanta office.

Primary Responsibilities:

Retail & Placemaking Focus

• Bring each center to life through events, activations, and community programming
• Help launch and manage guest-facing programs such as concierge and valet services
• Support the repositioning of dated assets, including capital projects and merchandising improvements
• Stay current on retail trends and tenant mix to keep each center relevant

Tenant Experience & Hospitality

• Serve as the day-to-day relationship manager for tenants at each property
• Deliver a tailored hospitality experience aligned with each asset
• Proactively engage tenants through regular communication and community-building initiatives
• Lead tenant issue resolution with urgency, ownership, and follow-through

Financial Performance & Asset Execution

• Own budget-to-actual performance, including variance analysis and corrective action planning
• Partner with Asset Management to execute business plans
• Oversee accounts receivable, CAM management, recoveries, and expense control
• Drive NOI growth through operational efficiencies and strategic vendor management

Operations & Vendor Management

• Execute company operating standards across maintenance, engineering, janitorial, landscaping, and life safety
• Manage vendors as accountable, performance-based partners, including COI compliance and service standards
• Oversee capital projects, tenant improvements, and property upgrades

Technology, Leadership & Compliance

• Leverage property technology platforms (e.g., Yardi Voyager and AI-enabled tools) for real-time visibility and reporting
• Lead and coordinate property teams, including assistant property managers, engineers, and third-party partners
• Ensure compliance with life safety, regulatory, and lease requirements, and lead incident response and documentation

Requirements:

• 3 - 7+ years of commercial property management experience
• Retail and/or mixed-use experience strongly preferred
• Proven ability to manage budgets, vendors, and tenant relationships
• Hospitality background or experience strongly valued

Preferred Qualifications:

• Experience with Yardi or a similar property management platform
• Exposure to high-touch retail or experiential environments
• Experience in a high-growth or newly built platform
• Lifestyle center or experiential retail experience
• Experience supporting a repositioning or redevelopment

Skills:

• Hospitality-driven mindset with acute attention to detail
• Financial and analytical acumen
• Communication and relationship management
• Adaptability and comfort with new tools and systems
• Self-motivated with strong independent judgment
• Organization across competing priorities

Salary:

• Base Salary & Bonus: Commensurate with experience