Job Description
The Community Manager provides leadership, direction, and support to a property operations team to facilitate the effective management of a large urban mixed-use development and deliver superior customer service while maximizing the value of the asset. The Community Manager will work collaboratively to develop the long-term strategy, annual business plans, and operating budget.

Roles & Responsibilities:

People
• Recruit and select talent for any open positions
• Conduct semi-annual performance reviews for all direct reports
• Train new hires on Nexus/Yardi/SODA
• Coordinate annual BPDA trainings
• Implement and maintain associate retention initiatives
• Leverage vendor partnerships
• Assist with leasing when needed
• Follow up with all prospective residents who have not leased or pending renewal offers and present negotiations and properly communicate to applicants on the result of their applications

Product
• Walk the property including lobbies, amenities, the exterior of the building, courtyard, hallways, made ready units, and parking garage to ensure the highest possible curb appeal
• Monitor advertising effectives and responsible for community’s online presence
• Prepare and implement annual marketing plan

Profit
• Create annual budget and staffing plans including business plan, and capital improvement plan
• Update 5-Year Capital improvement plan
• Create, update, and maintain quarterly reforecast
• Monitor occupancy, leasing percent, pricing, renewals, other income and expenses
• Approve all invoices and ensure correct GL code
• Ensure valid COI’s are current for all vendors
• Approve all new and renewed contracts
• Review and approve all vacation time and paid time off for all associates
• Review and approve all incentive and bonus plans and payouts
• Manager water/sewer bill back process for residents

Process
• Develop and maintain all Standard Operating Procedures for managed areas
• Complete quarterly audit files with Assistant General Manager
• Update Personal Property Documentation for City of Boston
• Update Census for the City of Boston
• Complete annual BPDA report with Assistant General Manager
• Produce and/or review all required reporting including weekly leasing report, monthly Samuel & Associates report, monthly financial package, monthly occupancy reports, and monthly rent deferment, and quarterly goal setting
• Attend and/or conduct all required meetings including weekly management team meetings, budget process meetings, weekly cadence meeting, weekly NWM/Eden Asset call, and Samuels & Associates financial statement meeting
• Conduct tours of the property to prospective residents demonstrating the community and apartments; apply product knowledge to clients’ needs by communicating features and benefits
• Ensure move-in process is smooth for new residents
• Work with Assistant General Manager to deliver renewal offers to residents and file letters

Qualifications & Skills
• College degree preferred.
• Real Estate of business-related course of study preferred
• Sales experience and or/ real estate leasing required
• Property management and leasing experience is essential
• Excellent communication, organizational, and leadership skills are necessary
• Experience with Yardi, MRI, YieldStar, and LevelOne is preferred
• Ability to interpret, evaluate, and communicate detailed written or verbal instructions to others accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication
• Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility

Commitment to Diversity Equity and Inclusion:
We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.